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IT Service Desk Technical Support (Contract) (Head Office)

Full-Time บริษัท สยามแม็คโคร จำกัด (มหาชน) in IT Email Job
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Job Description

IT Service Desk Technical Support (Contract) (Head Office)

เปิดรับสมัคร: 1 อัตรา

Responsibility

  • Provide helpdesk support and resolve problems to the end users satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the help desk tracking software
  • Document internal procedures
  • Assist with on boarding of new users
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Report issues to the Service Desk for escalation
  • Manage PC setup and deployment for new employees using standard hardware
  • Able to work as night shifts.

 

Qualifications

  • Bachelor degree or higher in Computer Science, Information Technology, Business Computer or related fields.
  • General understanding of OS and application operations related to company offered services is required
  • Good customer service skills
  • Strong coordination, organization, teaming and communication abilities

Interested candidate, please send resume in Word Format with academic records and recent photo via APPLY NOW

SIAM MAKRO PUBLIC COMPANY LIMITED.
1468 Phatthanakan Road, Khwaeng Suan Luang, Khet Suan Luang, Bangkok 10250 Tel : 02-067-8999 Fax: 02-067-9888 Website: www.siammakro.co.th

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